Frequently Asked Questions (FAQs)
General enquiries
We understand you may have questions as you explore our courses and resources. In this section, we’ve compiled answers to the most commonly asked general enquiries to help you navigate our offerings easily.
Our courses focus on emotional health and wellbeing for all children, their parents, carers and grandparents. We are passionate about sensitive relationships, early years support and understanding brain development to help nurture kind, emotionally aware children as they grow.
We work hard to make as much of our content as possible free to all families worldwide, including our online courses. Some courses are available for free across the UK, and others are free in certain areas. You can check if you qualify by using our Free Access Checker. See here for more information.
If you have an Access Code, you can apply it to unlock content or use the Free Access Checker to check your eligibility. If you are not eligible, you will need to purchase the course for a small fee. These are all clearly identified on the course pages.
Yes, we offer courses in multiple languages. Auto-translation features are also available for the entire site and courses.
Each course is self-paced, allowing you to complete them at your convenience. However, we recommend taking a few days between each Module to reflect and put what you’ve learned into practice. (Modules take approximately 10-20 minutes to complete).
Yes, many of our courses come with a voice-over.
An Access Code is a code provided through a sponsor of an area who fund access for all of their local residents. You will be able to enter your Access Code on either the Course Library or any course description page. Whereas our Discount Codes are codes purchased from our practitioner website, in order to give individuals access to a singular course. You will be prompted to enter your Discount Code when you proceed to buy a course from the Course Library.
Technical queries
Need help with technical issues? This section addresses common problems like login difficulties, troubleshooting course access, and certificate issues. Find quick solutions to ensure a smooth experience on our platform. If you need further assistance, our technical support team is here to help.
The reset email will come from InOurPlace < inourplace@heiapply.com>. If it doesn’t arrive in your inbox within a few minutes, check your spam or junk folder.
Your purchased course(s) should appear under the ‘Your courses’ tab on your dashboard. Once signed in, you can use the ‘Start course’ action to begin the course. If this area is appearing blank, please contact us via our support form.
Discount Codes are different from Access Codes and are applied when purchasing a course. To use your code, find the course in the Course Library (as specified in your email). On the course page, click ‘Buy course’. At checkout, click ‘Have a discount code? Click here to enter it’. Enter your code, and the price will drop to zero. Then, fill out the remaining information and click continue. You can start your course from your Dashboard.
Courses with certificates will show a download button either after completing the final Module of the course, on your dashboard below ‘Actions’, or on the course information page after completion.
If you did not include your name during the registration process, you can add your name by updating your profile by clicking ‘Edit profile’ when signed in on your dashboard. If the issue persists, contact our technical support desk through our support form or email support@inourplace.co.uk.
If you haven’t found what you’re looking for, you can send an email to solihull.approach@uhb.nhs.uk, and a member of our team will forward it on to the right technical department to help you. Alternatively, you can contact our technical support team directly using the support form.